The module takes a systems approach to hospitality facilities issues, while also considering the various functional spaces within a property.
A Rooms Division leader will not shy away from change, but rather, embrace all that change brings, weeding out unwanted information and taking hold of technology that will advance the business.
There are no excuses for poor standards in the workplace when you yourself have shown your team how to do their job to the highest standards. When problems arise within the department, be sure to keep staff informed of the good, the bad and the ugly at all times.
Staff make better decisions when they are kept informed, so communicate all the time and be professional in your approach. This affects all aspects of your department, from rates and administration to purchasing, housekeeping orders and even simply answering the telephone.
Encourage training and skills development amongst your teams and encourage them to read and research new ideas and technologies along the way. Topics include how to recruit, select, and train; increase productivity; control labour costs; communicate effectively; manage conflict and change; and use time management techniques.
It further examines related topics such as franchising, management contracts, business ethics, human resources and marketing. Create an environment where every month where staff can transfer skills or update other team members on new information.
Here are 5 ways you can turn ordinary into extraordinary: Be Clear About Your Vision For The Department Knowing where you want to take your department to is a great starting point. Practice those high standards until they become a habit. The importance of self-development to enable career progression is emphasised.